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e-Prescriptions (eRx)

Use ePrescription (eRx) to fill prescriptions electronically :

Our EHR services extend to electronic prescriptions as well. Using our eRx tool, doctors can submit prescriptions electronically, allowing patients to receive medications more efficiently and eliminating the risk that poor handwriting will lead to incorrectly filled prescriptions.

The eRx tool also increases patient safety by checking appropriate drug-to-drug, drug-to-allergy, and drug-to-food information to reduce the risk of adverse drug interactions occurring. Necessary notifications are provided instantly at the time of prescribing.


To learn more, or to see a demonstration of our eRx tool, please contact us today. 

How does ePrescription work?
First, a clinician or staff signs into PatientClick┬« using username and password, a standard authentication process. Once authenticated, the system provides functionality specific to a user's role and authorization level. Different user types (e.g. clinicians and office staff) have different legal permissions to enter, review, or modify prescriptions.

The prescriber identifies the patient record within eRx. Since eRx is connected to the PatientClick┬« scheduling system, eRx can recognize all patient records matching the day's schedule, providing a quick, simple way of accessing relevant patient records.

eRx allows the prescriber to perform the following functions:

  • Review patients' current medication list and medication history information within the practice.
  • Work with an existing medication within the practice, this can involve viewing details of a medication, remove a medication from the active medication list, change dose, etc., for a medication or renew one or more medications
  • Prescribe or add new medication and select the pharmacy where the prescription will be filled.
  • The information is then sent to the Transaction Hub, where information on the patient eligibility, formulary, and medication history/fill status is sent back to the prescriber. 

Transaction Hub
The Transaction Hub is the common link between the prescriber, pharmacy, and pharmacy benefits manager (PBM). It maintains a master patient index and list of pharmacies and it routes inquires to the PBM and prescriptions to the pharmacy. 

Once the Transaction Hub receives the patient demographics and medication from the prescriber, it will verify the patient against the master patient index sending an electronic message to the PBM. In response the PBM will send information on the patient eligibility, formulary, and medication history back to the Transaction Hub. The Transaction Hub then sends this information back to the prescriber, who then can make a decision about the prescription based on this information. The prescriber then:

  • Completes the prescription and authorizes (electronically sign) 
    • One item
    • Multiple items
    • Items created by ancillary staff, residents, or others
  • Transmit prescriptions 
    • Choose print, fax, or transmit options in real-time or batch mode
    • Print formats and prescription information, conforming to state regulations
    • Handle restrictions on certain medications (e.g. medications requiring prior authorization from the PBM)
  • Ensure prescription is sent to preferred patient pharmacy(identified by practice staff prior to interaction with prescriber). The prescriber may also select the pharmacy during the patient encounter.

Once the pharmacy receives the prescription data from the Transaction Hub it provides confirmation back to the Transaction Hub.  All pharmacy systems are enabled to send messages back to the provider offices letting them know that a prescription has been filled. Systems are changing so that a message can be sent back indicating if a patient picks up their prescription(s) or if the patient is late picking up the prescriptions.  This can help prescribers and patients better manage their care.

Currently some pharmacies contact physician's office for renewal requests using an e-prescribing system. These requests will require action on the part of the provider.

Note: Some information about process was excerpted from hrsa.gov.